FAQ'S

OFF Shop

How do I exchange my OFF Shop ticket for a wristband ?

To receive your wristband, you’ll need a printed copy of your ticket with the ticket code. You’ll receive this ticket by email once your payment has been processed. NOTE: this ticket code is single use only, meaning that it can only be exchanged for one wristband. Don’t reveal share your code with anyone else, and don’t post pictures of it on social media, otherwise someone else might use it.

Do I need to print out my ticket ?

Yes, you’ll need to present a printed copy of your ticket to receive your wristband.

Can I pick up a wristband for a friend ?

No, wristbands have to be picked up in person. Each wristband is fastened around the ticket owner’s wrist by our staff. If you’ve purchased more than one pass or ticket, give the printout with the ticket code to its intended owner. The code is can only be exchanged for a wristband once. We encourage everyone to sign up for their own account               at the OFF Shop and purchase their own ticket. As an OFF Shop customer, you get to enjoy all the sales and promotions that are only available to registered users.

Can I resell a ticket I bought at the OFF Shop ?

You can give your ticket confirmation and ticket code to anyone you wish, but the OFF Festival will not be responsible or the consequences. If you provide your ticket code          to a third person, he or she may exchange the code for a wristband, preventing you from entering the festival.

What kind of ID do I need to show when I pick up my festival wristband ?

You will be asked to provide a photo ID when you pick up your wristband.

Can I remove my wristband ?

No. Wristbands are issued only once and are valid for the entire period you paid for (one or three days). With the wristband, you will be allowed to come and go from the festival grounds. Wristbands cannot be removed without being destroyed. People with improperly fastened wristbands will not be admitted to the festival.

Can I purchase a ticket at the gate ?

Yes, there will be a ticket office at the festival gate. Tickets will be available until the maximum festival capacity is reached.

Can I exchange my ticket for a wristband at the campground ?

Yes, you can also pick up your wristband at the campground (Lotnisko Muchowiec/Muchowiec Airport) at the counter of the retailer from whom you bought your pass.                   A campsite purchased separately is only valid with a Three Day OFF Pass or a one-day ticket, starting on the day on which the ticket is valid.

Can I get an invoice for a ticket I purchased ?

We provide invoices upon request and deliver them by email. To request an invoice, send an email to bilety@off-festival.pl and be sure to provide your order number                              and invoice details.

Can I return a ticket ?

The rules and regulations state that passes, single-day tickets and campground tickets are non-refundable.

Do I receive my ticket by mail ?

Tickets are delivered exclusively by email to the address you provide in your order.

What should I do if I don’t get a confirmation email ?

First, make sure it didn’t end up in your spam folder. If you need us to send another confirmation email to the address provided in the order, send your details                                            to bilety@off-festival.pl.

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THE FESTIVAL

Are minors permitted to attend the festival ?

Yes, you can attend the OFF Festival as long as you’re 15 or older. Children and teenagers aged 15 or younger can enter the festival grounds only if accompanied by a parent       or guardian. If you’re 15 or older but still under 18, you’ll need to provide written permission from a parent or legal guardian to be admitted onto the festival campground. Children under ten receive free admission.

What time do the festival gates open ?

We’ll be waiting for you every day starting at 3:00 pm.

Will there be designated areas in front of the stages for people with disabilities ?

Yes. As in previous years, there viewing platforms for people with disabilities have been set up in front of the Main Stage  and the Forest Stage. The locations of these platforms will be marked on the festival maps, or you can ask the volunteers at the information desks.

Can I bring a dog into the festival grounds ?

No, animals are not permitted at the OFF Festival. Only guide dogs accompanying the blind are permitted to enter the festival grounds (appropriate documents                             must be presented).

Can I skate or ride a scooter, bicycle or skateboard at the festival ?

No, for safety reasons the above equipment is not permitted to be used at the festival.

Can I bring an umbrella into the festival grounds ?

No. We recommend you bring a rain poncho instead. Small, collapsible umbrellas are permitted, but you’ll have to leave any long and pointy ones at the gate.

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CAMPGROUND

Who can enter and stay at the campground ?

A three-day ticket gives you three days of admission to the campground, while a single-day ticket gives you one day of admission starting on the day on which the ticket                    is valid.

Are minors allowed to stay at the campground ?

Yes, if you’re over 16 but under 18, you will be admitted onto the campground as long as you provide written permission from a parent or legal guardian. Individuals under                  16 must be accompanied by a parent or legal guardian in order to enter the campground.

Does everyone staying at the campground need a campground pass, or are those just for the owner of the tent ?

Anyone who has a Three Day Pass and wants to enter the campground must purchase a campsite, regardless whether they’re staying in their own tent or someone else’s.

Where can I buy a campsite ticket ?

At the OFF Shop and from or partners. Campsites tickets will also be sold at the festival: ask at the campground reception. Campsites are limited.

Can I pick up a campground wristband for a friend ?

Wristbands must be picked up in person. Each wristband is fastened on its owner’s wrist by our staff. If you’ve purchased more than one pass or ticket, give the printout with the ticket code to its intended owner. The code is can only be exchanged for a wristband once.

Do children receive free admission to the campground ?

Children under ten are admitted free of charge provided that a parent or legal guardian signs the necessary waiver and once the necessary wristband has been issued.

Is the campground open around the clock ?

Yes, the campground is open 24 hours a day from 7:00 pm on Thursday to 12:00 pm on Monday. Please note that limited campground amenities will be provided between 7:00 pm Thursday and 9:00 am Friday.   

What time can I check in at the campground ?

Whenever you want: the campground reception is open 24 hours a day. The campground will open at 7:00 pm on Thursday, but with limited amenities until Friday at 9:00 am.

How far is it from the campground to the festival grounds ?

Not too far. It’s only 500 meters from the campground to the festival grounds.

How far is it from the campground to the nearest bus stop ?

Public transportation stops are located 200 meters from he campground.

Is the campground guarded ?

No, but the campground is monitored.

Is there parking available at the campground ?

There is free parking near the campground. Parking spaces are limited. The parking lot is monitored but not guarded. Enter from the intersection of ul. Lotnisko                                    and ul. Pułaskiego.

Is it safe to leave a bike at the campground ?

Yes, bicycles can be stored at the left luggage counter. Bicycle storage is free, but don’t forget to lock it up with a chain or U-Lock.

Can I park a trailer or camper at the campground ?

No. The campground is designed and intended for tent camping only. But there is a good place to park your camper or trailer on the other side of Three Pond Valley: Camping 215, ul. Trzech Stawów 23.

Can I rent a tent at the campground ?

No. Please remember to bring a tent!

Can I enter the campground with a dog ?

No. Only guide dogs accompanying the blind are permitted to enter the campground (appropriate documents must be presented).

Is there an ATM at the campground ?

No. The nearest cash machines are located at the festival grounds and at the shopping mall near the campground.

Is there a left luggage facility at the campground ?

Yes, you can use the left luggage counter at the campground for10 PLN. We accept backpacks, and small items (no larger than 30 cm×30 cm×40 cm).

Is there a lost and found facility at the campground ?

The lost and found is located at the registration counter at the main entrance to the campground.

Can I plug in an electric kettle or hotplate at the campground ?

No, but you should find everything you need at our concession stands.

Will boiling water be available at the campground ?

Yes, boiling water will be provided free of charge at the concession stands.

Can I charge my phone at the campground ?

Yes, the campground has stations with electrical outlets where you can plug in your charger for free. The number of outlets is limited.

Are there showers and toilets at the campground ?

Yes, the campground has sanitary facilities, complete with showers, hot and cold water, sinks, and toilets.

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